FAQs
Got a question or need help listing or buying an item?
Take a look at our frequently asked questions below. If you can't find what you're looking for, get in touch at team@sellmywedding.co.uk
Most Popular Questions
- I have had lots of views on my items but no enquiries, what can I do?
- I have just signed up as a seller and paid the PayPal fee, how do I start selling?
- What do you mean by pre-loved?
- How will a buyer contact me?
- Do you charge commission on each item sold?
- Will you buy my items from me?
- How long will my items be advertised for?
- Do I have to have been married recently to be able to sell items?
- I have been offered a higher price for an item, than the price I listed. Should I accept this?
- Why should I sell with you?
- I have registered as a buyer and now want to sell my items, can I upgrade my account?
Spotting Scammers
- Someone's offered to pay me using Western Union, what should I do?
- How do I know whether my buyer is genuine?
- I have been offered a higher price for an item, than the price I listed. Should I accept this?
- I have been approached by someone who wants to pay via cheque and they are offering me a higher price than advertised.
Buying Items
How To Sell
- I have just signed up as a seller and paid the PayPal fee, how do I start selling?
- Can I sell new items?
- Can I only sell items from my own wedding?
- How many items can I upload?
- Can I add additional items?
- How does postage work? Does the buyer pay or should I specify pick up only?
- How long will my items be advertised for?
- Do we need to sign anything to confirm that a sale has taken place?
- How do I list an item as sold?
- I have tried to add an item but it hasn't worked!
- Help I can’t upload my photographs!
Selling Tips
- Why haven’t I received any enquiries on my items?
- I have had lots of views on my items but no enquiries, what can I do?
- How will a buyer contact me?
- What details should I include?
- How do I work out how much to sell my items for?
- What type of photographs should I use? Are professional images best?
- My item has not sold am I able to relist it so that it appears at the top of the recent listings?
Items To Hire
Wedding Vendors
Paypal And Payments
Refunds
Other
- Help, I need to change my email address?
- My wedding has been called off can I literally list all the items that we bought including deposits?
- What if I forget my password?
- How do brides hear about Sell My Wedding?
- Do you protect my email address and contact details?
- What is the best way to contact you?